Shipping Policy

Last Updated: January 16, 2025

Thank you for choosing Mau Shing Stationery & Toys Co. We are dedicated to processing and delivering your order as quickly and efficiently as possible. Please review the details below for important information about shipping, delivery timelines, and policies.

Order Processing

  • Orders are typically processed within 1–3 business days (excluding weekends and holidays) after confirmation.
  • During peak periods such as promotions, holidays, or product launches, processing times may be slightly longer. We appreciate your patience and will keep you updated when necessary.

Shipping Rates & Delivery Times

  • Shipping fees are calculated and displayed at checkout.
  • Delivery timeframes begin once your order has shipped, not at the time of purchase. Estimated delivery options include:
    • Standard Shipping: 5–10 business days
    • Expedited Shipping: 3–7 business days
    • Express Shipping (if available): 2–5 business days

Please note that delivery times may vary depending on your location, customs processing, and carrier-related delays beyond our control.

Order Tracking

  • Once your order has been shipped, you will receive a confirmation email with tracking details (if available).
  • Please allow 24–48 hours for tracking updates to appear after receiving your shipping confirmation.

International Shipping & Customs

  • We ship to many locations worldwide; however, shipping availability and methods may vary depending on your region.
  • Customs duties, taxes, and import fees may apply based on your country’s regulations.
  • These charges are not included in your order total and must be covered by the customer.
  • Customs clearance may cause additional delays beyond estimated delivery times.

Incorrect Address & Undeliverable Packages

  • Please ensure your shipping details are accurate at checkout.
  • Mau Shing Stationery & Toys Co. is not responsible for deliveries made to incorrect or incomplete addresses.
  • If a package is returned or deemed undeliverable, additional shipping fees may apply for reshipment, and refunds will exclude original shipping costs.
  • If you notice an address error, contact us immediately. While we’ll do our best to assist, changes cannot be guaranteed once the order is processed.

Lost or Stolen Packages

  • Once a package is marked as delivered by the carrier, we are not responsible for lost or stolen items.
  • If your package shows as delivered but cannot be found, we recommend checking with neighbors, inspecting the delivery area, and contacting the shipping carrier directly.

Shipping Delays

  • Delivery timelines are estimates and may be impacted by factors such as weather, carrier delays, or customs processing.
  • While we are not liable for such delays, we will always assist in tracking and resolving shipment issues.

Contact Us

If you have any questions or need assistance, feel free to reach out:

Mau Shing Stationery & Toys Co.
Address: Shop 215, 2/F, Sau Mau Ping Shopping Centre, Kwun Tong, Kowloon, Hong Kong
Email: service@maushingofficial.com
Phone: +852 2354 8348